Zauq

To maintain the quality, appearance, and longevity of your
fabric, please follow the care guidelines outlined below carefully.

Pre-Stitch Care

• Pre-Wash Before Stitching: Always wash the fabric
  prior to cutting or stitching to prevent post-stitch shrinkage.
• Washing Method: Use lukewarm water with a
  mild detergent to reduce the risk of color fading and fiber damage.
• Soaking Time: Gently soak the fabric for
  approximately 2 hours. Avoid excessive agitation.

Post-Stitch Care

Washing

• Machine Wash: Wash in cold water on a
  gentle cycle to preserve fabric structure and color integrity.
• Hand Wash: For delicate fabrics, soak
  in cold water with a mild detergent. Gently agitate by hand and rinse
  thoroughly.

Drying

• Air Dry (Recommended): Hang the garment in a
  shaded, well-ventilated area. Avoid direct sunlight to prevent color
  fading.
• Tumble Dry: If machine drying is
  necessary, use a low-heat setting and remove promptly to minimize
  wrinkles.

Ironing

• Iron the fabric while it is
  slightly damp for optimal results.
• Use a medium heat setting with
  steam if required.
• Always test the iron on a small,
  inconspicuous area first to ensure heat compatibility with the fabric’s
  color and texture.

Storage

• Store garments in a cool,
  dry place, away from direct sunlight.
• Use breathable garment covers or
  storage bags to protect against dust while allowing air circulation.

Stain Care

• Treat stains immediately by blotting
  gently with a clean cloth. Do not rub.
• Use only mild stain removers if
  required and always test on a hidden area first.
• Do not use bleach or harsh
  stain-removal chemicals, as they may damage the fabric and affect color quality.

Despite our best efforts to accurately display product
colors, slight variations may occur due to differences in screen calibration,
lighting conditions, and device display settings. As a result, the actual
fabric color may differ marginally from what appears on your screen.

Shipping Policy

At ORAA, we are committed to delivering your
order with care, accuracy, and efficiency.

• Once your order is successfully
  placed and confirmed on our website, delivery across Pakistan
  typically takes 3–4 standard working days, subject to location
  and courier operations.
• Prior to dispatch, our team
  will contact you via a confirmation call or message to
  verify your order details and ensure accuracy.
• Orders are shipped on normal
  working days only. Any delays due to unforeseen circumstances
  will be communicated promptly.

We appreciate your patience and trust as we ensure your
order reaches you in perfect condition.

Return Policy

Your satisfaction is important to us, and we strive to
provide a seamless shopping experience.

• You may return the fabric
  within 15 days of purchase, provided it remains unused, unstitched,
  and in its original condition.
• To initiate a return, please send
  us a message on our official WhatsApp number, clearly mentioning
  your order/booking number.
• Our team will guide you through
  the return process and assist you at every step.

Please note that return shipping arrangements will be
shared once your request is reviewed.

Do not worry — we care about you, and your experience with
ORAA matters to us