Get answers to common questions about purchasing products with confidence, including information on payment methods, delivery options, and our exchange policy.
Frequently Asked Questions
Your One-Stop Guide to Effortless Shopping
Welcome to Oraa's Frequently Asked Questions (FAQ) section! We're here to answer all your questions about shopping online with Oraa. Whether you're a seasoned online shopper or a curious newcomer, this FAQ should equip you with everything you need for a smooth and enjoyable shopping experience.
How do I buy something on Oraa?
We've made shopping online with Oraa a breeze! Simply browse our collections, choose your desired items, add them to your cart, and proceed to checkout. You can choose from various payment methods and enjoy convenient home delivery.
Can I check if an item is available online?
Absolutely! Enter the reference number of the item you're interested in into the search bar on our website. If it's available online, you'll be directed to the product page.
What if I don't have the reference number
No worries! We understand navigating a large collection can be tricky. Explore our categories and social media pages to find the item you're looking for. If you still can't locate the reference number, feel free to email us a photo, and our team will assist you further.
How long will it take for my order to arrive?
Orders typically take 5-7 working days for delivery under normal circumstances. During sales periods, deliveries might take 7-10 working days. We'll keep you updated with tracking information once your order is shipped.
How much does shipping cost?
No hidden shipping cost
What courier service will deliver my order?
The courier company used depends on your delivery area and the type of shipment. You'll receive an email with tracking details once your order leaves our warehouse.
What happens if I'm not home when the order is delivered?
The courier company will attempt delivery twice. If you're unavailable, they'll contact you for rescheduling. After two unsuccessful attempts, your order will be returned to us.
Can I exchange my items?
Yes! You can exchange your Oraa purchases within 14 days of purchase, provided the following conditions are met:
- The item is faulty, damaged, or defective upon delivery.
- The item doesn't match the original specifications or is not what you purchased.
You must notify us within 3 days of delivery by contacting our customer service department or visiting our website. We'll work with you to resolve the issue.
Can I return an online order?
Yes, you can return online orders within 3 days of delivery if you've received a damaged or incorrect item. Please contact our customer service department to initiate the return process.
What payment methods can I use?
We offer convenient and secure payment options, including Cash on Delivery (COD), VISA, MasterCard, and Discount Coupons (if applicable).
Is it safe to use my credit card on the Oraa website?
Absolutely! Oraa prioritizes online security. Your information is transmitted safely with SSL encryption for secure transactions.
How can I contact Oraa customer service?
We're happy to help! Reach out to our friendly customer service team through various channels:
- Email: contact@oraa.pk
- Website: Visit the "Need Help" section on our website footer.
Do I have to create an account to shop on Oraa?
Not necessarily. You can enjoy guest checkout for a quick and convenient shopping experience. However, creating an account offers several benefits, such as saving your address book, payment details, and order history for future purchases.
Where can I find a size chart?
Size charts are readily available on most product pages, displayed to the right of the product photos. If you're unsure about sizing, don't hesitate to contact our customer service team for guidance.
How can I care for my Oraa garments?
We want your Oraa clothes to last! Refer to the "Composition & Care" section displayed next to product photos for specific care instructions. For further assistance, reach out to our customer service team.